Terms, in English.

By booking a cleaning, you agree we'll show up, do the work on the written checklist, and bill the agreed price. You agree to give us access to the property and to not be on-site or actively working in the same rooms while we clean (for safety).

Cancellations

24+ hours' notice: free. Under 24 hours: 50% reschedule fee. Same-day or no-show: full charge. We're flexible on the first late cancel for new clients — life happens.

Re-clean guarantee

If you're unhappy with any cleaning, let us know within 24 hours. We come back, free, to address the issue. No questions, no proof required.

Damage

We carry $2M general liability. If we break something, we fix it or pay to replace it. We document any pre-existing damage in writing during the walkthrough.